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ID verification problems, anyone solved this? - any advice?

  • Jordan Okafor

    5/5/2026, 8:33:31 PM

    My claim has been on hold for 11 weeks because the identity check will not accept my documents. I worked as an accounts payable clerk before this. I tried the online option twice and the app crashed. Can another ID be used?

  • Yara Nakamura

    9/27/2026, 12:18:50 AM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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