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ID verification problems, anyone solved this? - any advice?

  • Kwame Castellano

    7/23/2026, 8:55:51 PM

    My claim has been on hold for 6 weeks because the identity check will not accept my documents. I do not usually post, so bear with me. Nobody answers the phone. Can another ID be used?

  • Yuki Castellano

    8/10/2026, 7:06:30 AM

    Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.

  • Zara Castellano

    9/26/2026, 6:17:32 PM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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