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ID verification problems, anyone solved this? - any advice?

  • Hana Adeyemi

    6/11/2026, 10:29:36 AM

    My claim has been on hold for 2 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed.

  • Elif Adeyemi

    9/26/2026, 12:53:04 PM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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