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ID verification problems, anyone solved this? - any advice?

Quinn Kojima · 2026-09-08T08:54:25.101Z

My claim has been on hold for 20 weeks because the identity check will not accept my documents. It has been weighing on me all week. I tried the online option twice and the app crashed. Can another ID be used?

Quinn Kojima
9/8/2026, 10:54:25 AM
My claim has been on hold for 20 weeks because the identity check will not accept my documents. It has been weighing on me all week. I tried the online option twice and the app crashed. Can another ID be used?
Riley Kojima
9/24/2026, 7:35:12 PM
What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

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