ID verification problems, anyone solved this? after 9 years as a teaching assistant

My claim has been on hold for 6 weeks because the identity check will not accept my documents. This is my first time dealing with any of this. The in-person office has long lines. Can another ID be used?

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

Thanks for writing this out. I went through something close to it last year, and it got easier once I kept a simple log of every call and form.