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ID verification problems, anyone solved this? after 9 years as a machine operator

  • Tariq Prieto

    4/30/2026, 3:12:15 PM

    My claim has been on hold for 13 weeks because the identity check will not accept my documents. I worked as a machine operator before this. I tried the online option twice and the app crashed. Do I need an appointment?

  • Anya Prieto

    9/8/2026, 2:00:36 PM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

  • Leila Prieto

    9/19/2026, 9:26:27 PM

    What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

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