Thread
ID verification problems, anyone solved this? after 8 years as an operations analyst
Leila Grimaldi
7/3/2026, 11:33:08 PM
My claim has been on hold for 19 weeks because the identity check will not accept my documents. It has been a long 19 weeks. I tried the online option twice and the app crashed. Do I need an appointment?
Elena Grimaldi
9/24/2026, 11:31:58 AM
Try a different device and good lighting for the photo. My first three failed because of glare.
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