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ID verification problems, anyone solved this? after 8 years as an operations analyst

  • Leila Grimaldi

    7/3/2026, 11:33:08 PM

    My claim has been on hold for 19 weeks because the identity check will not accept my documents. It has been a long 19 weeks. I tried the online option twice and the app crashed. Do I need an appointment?

  • Elena Grimaldi

    9/24/2026, 11:31:58 AM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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