ID verification problems, anyone solved this? after 7 years as a social media manager

I was asked to verify my identity and the site keeps rejecting my photo ID. I tried the online option twice and the app crashed.

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

Thanks for writing this out. I went through something close to it last year, and it settled down once I kept a simple log of every call and form.