ID verification problems, anyone solved this? after 5 years as a retail manager

My claim has been on hold for 18 weeks because the identity check will not accept my documents. This is my first time dealing with any of this. The in-person office has long lines.

Write down the date and reference number each time you try. They asked for it when I finally got through.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.