ID verification problems, anyone solved this? after 5 years as a dental hygienist

I was asked to verify my identity and the site keeps rejecting my photo ID. It has been weighing on me all week. I tried the online option twice and the app crashed. What finally worked for you?

Keep everything in writing and save the confirmation numbers. It saved me later.

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.