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ID verification problems, anyone solved this? after 5 years as a customer-service rep

  • Morgan Prieto

    8/16/2026, 1:33:03 PM

    My claim has been on hold for 25 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Do I need an appointment?

  • Jordan Prieto

    9/22/2026, 4:05:19 PM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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