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ID verification problems, anyone solved this? after 17 years as a security officer

  • Freya Jansen

    5/3/2026, 1:38:42 AM

    My claim has been on hold for 19 weeks because the identity check will not accept my documents. This is my first time dealing with any of this. I tried the online option twice and the app crashed. Can another ID be used?

  • Gabriel Jansen

    7/28/2026, 12:11:07 AM

    What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

  • Chidi Jansen

    9/17/2026, 12:27:09 PM

    Thanks for writing this out. I went through something close to it 6 months ago, and it settled down once I kept a simple log of every call and form.

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