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ID verification problems, anyone solved this? after 16 years as a bank teller

  • Thea Jansen

    6/15/2026, 1:26:58 AM

    My claim has been on hold for 21 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed.

  • Pilar Jansen

    9/22/2026, 12:26:40 PM

    Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

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