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ID verification problems, anyone solved this? after 15 years as a quality inspector

  • Sam Rasmussen

    7/7/2026, 6:38:50 PM

    My claim has been on hold for 18 weeks because the identity check will not accept my documents. I am in Louisville, in case local advice matters. The in-person office has long lines.

  • Zuri Quintero

    9/23/2026, 8:54:02 PM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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