ID verification problems, anyone solved this? after 12 years as a data-entry clerk

I was asked to verify my identity and the site keeps rejecting my photo ID. This is my first time dealing with any of this. Nobody answers the phone. Do I need an appointment?

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.