ID verification problems, anyone solved this? after 11 years as a paralegal

My claim has been on hold for 18 weeks because the identity check will not accept my documents. I would rather hear the honest version than the polite one. The in-person office has long lines. Do I need an appointment?

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

Write down the date and reference number each time you try. They asked for it when I finally got through.