ID verification problems, anyone solved this? after 10 years as a web developer

My claim has been on hold for 24 weeks because the identity check will not accept my documents. Thank you in advance. Nobody answers the phone. Can another ID be used?

Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.

Thanks for writing this out. I went through something close to it last year, and it got easier once I kept a simple log of every call and form.