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ID verification problems, anyone solved this?

  • Oskar Jansen

    8/8/2026, 1:42:43 AM

    My claim has been on hold for 12 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Can another ID be used?

  • Lior Jansen

    9/22/2026, 11:59:02 PM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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