ID verification problems, anyone solved this?, accounts payable clerk here

My claim has been on hold for 25 weeks because the identity check will not accept my documents. I have been trying to stay organised about it. The in-person office has long lines. Do I need an appointment?

Write down the date and reference number each time you try. They asked for it when I finally got through.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.