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ID verification problems, anyone solved this?

Nia Castellano · 2026-05-31T03:38:29.416Z

My claim has been on hold for 18 weeks because the identity check will not accept my documents. It has been a long 18 weeks. Nobody answers the phone.

Nia Castellano
5/31/2026, 5:38:29 AM
My claim has been on hold for 18 weeks because the identity check will not accept my documents. It has been a long 18 weeks. Nobody answers the phone.
Kira Castellano
9/25/2026, 6:18:36 PM
Keep everything in writing and save the confirmation numbers. It saved me later.

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