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ID verification problems, anyone solved this?

  • Lukas Jansen

    7/1/2026, 1:01:43 PM

    My claim has been on hold for 22 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. What finally worked for you?

  • Sofia Jansen

    9/9/2026, 7:19:27 AM

    Thanks for writing this out. I went through something close to it 9 months ago, and it got easier once I kept a simple log of every call and form.

  • Ingrid Jansen

    9/20/2026, 11:36:48 AM

    Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.

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