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ID verification problems, anyone solved this?

  • Carlos Hovland

    8/18/2026, 6:13:27 PM

    My claim has been on hold for 3 weeks because the identity check will not accept my documents. I have read a lot of threads here and could not find my exact situation. The in-person office has long lines. Do I need an appointment?

  • Leila Hovland

    9/15/2026, 2:33:29 PM

    Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

  • Elena Hovland

    9/21/2026, 4:22:53 PM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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