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ID verification problems, anyone solved this?

  • Chidi Munoz

    7/19/2026, 5:03:47 PM

    My claim has been on hold for 13 weeks because the identity check will not accept my documents. I have read a lot of threads here and could not find my exact situation. I tried the online option twice and the app crashed. Can another ID be used?

  • Bjorn Munoz

    8/23/2026, 7:12:56 PM

    Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.

  • Mei Munoz

    9/23/2026, 7:30:12 AM

    Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

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