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ID verification problems, anyone solved this?

  • Jae Nkemelu

    9/8/2026, 1:29:21 AM

    My claim has been on hold for 6 weeks because the identity check will not accept my documents. Thank you in advance. Nobody answers the phone. Can another ID be used?

  • Gemma Nkemelu

    9/19/2026, 4:09:48 AM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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