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ID verification problems, anyone solved this? - 8 months and counting

  • Lior Jansen

    4/14/2026, 10:21:33 PM

    My claim has been on hold for 4 weeks because the identity check will not accept my documents. I would rather hear the honest version than the polite one. The in-person office has long lines.

  • Malaika Jansen

    5/30/2026, 9:49:09 AM

    Try a different device and good lighting for the photo. My first three failed because of glare.

  • Idris Jansen

    9/21/2026, 5:42:41 AM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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