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ID verification problems, anyone solved this?

  • Fatima Haddad

    8/27/2026, 3:19:30 PM

    My claim has been on hold for 9 weeks because the identity check will not accept my documents. Thank you in advance. I tried the online option twice and the app crashed. What finally worked for you?

  • Quinn Haddad

    9/25/2026, 2:10:24 PM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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