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ID verification problems, anyone solved this?

  • Yara Farrow

    5/15/2026, 9:39:48 PM

    My claim has been on hold for 16 weeks because the identity check will not accept my documents. I would rather hear the honest version than the polite one. Nobody answers the phone.

  • Zuri Farrow

    8/30/2026, 12:24:59 AM

    Try a different device and good lighting for the photo. My first three failed because of glare.

  • Umar Farrow

    9/19/2026, 2:46:13 AM

    Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

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