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ID verification problems, anyone solved this?

  • Camila Whitfield

    6/11/2026, 8:15:36 AM

    My claim has been on hold for 18 weeks because the identity check will not accept my documents. I would rather hear the honest version than the polite one. I tried the online option twice and the app crashed. Can another ID be used?

  • Gabriel Whitfield

    9/28/2026, 7:27:21 AM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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