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ID verification problems, anyone solved this? - 7 months and counting

  • Yara Grimaldi

    8/11/2026, 11:16:53 PM

    My claim has been on hold for 15 weeks because the identity check will not accept my documents. I would rather hear the honest version than the polite one. I tried the online option twice and the app crashed. Can another ID be used?

  • Umar Grimaldi

    9/27/2026, 6:04:26 PM

    Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

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