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ID verification problems, anyone solved this?

  • Alex Jansen

    5/26/2026, 5:32:07 PM

    My claim has been on hold for 18 weeks because the identity check will not accept my documents. I have read a lot of threads here and could not find my exact situation. I tried the online option twice and the app crashed.

  • Wren Isaksson

    9/21/2026, 9:45:57 AM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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