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ID verification problems, anyone solved this?

  • Dara Halvorsen

    8/26/2026, 11:12:58 PM

    My claim has been on hold for 14 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Do I need an appointment?

  • Anya Halvorsen

    9/26/2026, 11:09:25 AM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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