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ID verification problems, anyone solved this?

  • Yara Rasmussen

    4/14/2026, 8:43:16 AM

    My claim has been on hold for 14 weeks because the identity check will not accept my documents. I do not usually post, so bear with me. I tried the online option twice and the app crashed. Can another ID be used?

  • Umar Rasmussen

    9/26/2026, 11:42:30 AM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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