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ID verification problems, anyone solved this?

  • Jae Iyer

    7/7/2026, 12:57:00 PM

    My claim has been on hold for 3 weeks because the identity check will not accept my documents. I have been trying to stay organised about it. I tried the online option twice and the app crashed. Can another ID be used?

  • Gemma Iyer

    9/19/2026, 8:10:54 AM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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