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ID verification problems, anyone solved this?

Jae Kowalski · 2026-07-12T10:50:48.846Z

My claim has been on hold for 18 weeks because the identity check will not accept my documents. I have been trying to stay organised about it. I tried the online option twice and the app crashed. What finally worked for you?

Jae Kowalski
7/12/2026, 12:50:48 PM
My claim has been on hold for 18 weeks because the identity check will not accept my documents. I have been trying to stay organised about it. I tried the online option twice and the app crashed. What finally worked for you?
Gemma Kowalski
9/26/2026, 8:46:14 PM
Try a different device and good lighting for the photo. My first three failed because of glare.

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