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ID verification problems, anyone solved this? - 5 months and counting

  • Dahlia Fontaine

    5/4/2026, 4:13:03 PM

    My claim has been on hold for 25 weeks because the identity check will not accept my documents. Nobody answers the phone. Can another ID be used?

  • Aditi Fontaine

    9/24/2026, 4:20:40 PM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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