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ID verification problems, anyone solved this?

  • Chidi Sandoval

    4/26/2026, 1:18:08 PM

    My claim has been on hold for 5 weeks because the identity check will not accept my documents. Thank you in advance. I tried the online option twice and the app crashed. Can another ID be used?

  • Bjorn Sandoval

    7/29/2026, 12:49:40 PM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

  • Mei Sandoval

    9/21/2026, 3:16:43 PM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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