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ID verification problems, anyone solved this?

  • Yuki Nakamura

    6/7/2026, 10:21:32 AM

    My claim has been on hold for 7 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Do I need an appointment?

  • Noah Nakamura

    9/18/2026, 2:26:29 AM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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