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ID verification problems, anyone solved this?

  • Sanjay Reyes

    7/21/2026, 10:15:18 PM

    My claim has been on hold for 15 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed.

  • Oskar Reyes

    9/18/2026, 2:02:49 AM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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