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ID verification problems, anyone solved this? - 4 months and counting

  • Malaika Osei

    8/17/2026, 12:48:54 AM

    My claim has been on hold for 10 weeks because the identity check will not accept my documents. Nobody answers the phone. Can another ID be used?

  • Nia Osei

    8/17/2026, 3:35:05 PM

    Try a different device and good lighting for the photo. My first three failed because of glare.

  • Jae Osei

    9/26/2026, 9:20:39 AM

    Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

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