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ID verification problems, anyone solved this? - 4 months and counting

  • Kwame Silva

    9/2/2026, 2:17:53 AM

    My claim has been on hold for 11 weeks because the identity check will not accept my documents. The in-person office has long lines. Can another ID be used?

  • Zara Silva

    9/22/2026, 11:35:32 PM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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