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ID verification problems, anyone solved this? - 4 months and counting

Avery Jansen · 2026-06-13T13:04:22.742Z

My claim has been on hold for 9 weeks because the identity check will not accept my documents. Nobody answers the phone. Can another ID be used?

Avery Jansen
6/13/2026, 3:04:22 PM
My claim has been on hold for 9 weeks because the identity check will not accept my documents. Nobody answers the phone. Can another ID be used?
Casey Jansen
9/25/2026, 1:35:21 PM
Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.

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