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ID verification problems, anyone solved this? - 4 months and counting

  • Gemma Voss

    9/5/2026, 4:59:36 PM

    My claim has been on hold for 26 weeks because the identity check will not accept my documents. I have been trying to stay organised about it. I tried the online option twice and the app crashed. Can another ID be used?

  • Dahlia Voss

    9/18/2026, 12:31:26 PM

    What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

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