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ID verification problems, anyone solved this?

  • Tariq Laurent

    9/20/2026, 5:34:32 PM

    My claim has been on hold for 7 weeks because the identity check will not accept my documents. The in-person office has long lines.

  • Leila Laurent

    9/21/2026, 8:41:04 PM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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