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ID verification problems, anyone solved this?

  • Malaika Marchetti

    8/26/2026, 5:49:19 AM

    My claim has been on hold for 20 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Can another ID be used?

  • Jae Marchetti

    9/17/2026, 5:27:31 PM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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