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ID verification problems, anyone solved this?

Bjorn Laurent · 2026-07-28T04:55:26.143Z

My claim has been on hold for 5 weeks because the identity check will not accept my documents. It has been a long 5 weeks. Nobody answers the phone. Do I need an appointment?

Bjorn Laurent
7/28/2026, 6:55:26 AM
My claim has been on hold for 5 weeks because the identity check will not accept my documents. It has been a long 5 weeks. Nobody answers the phone. Do I need an appointment?
Mei Laurent
9/17/2026, 7:27:43 AM
Try a different device and good lighting for the photo. My first three failed because of glare.

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