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ID verification problems, anyone solved this? - 3 weeks in

Oluwaseun Munoz · 2026-05-22T05:19:07.586Z

My claim has been on hold for 3 weeks because the identity check will not accept my documents. Nobody answers the phone. Do I need an appointment?

Oluwaseun Munoz
5/22/2026, 7:19:07 AM
My claim has been on hold for 3 weeks because the identity check will not accept my documents. Nobody answers the phone. Do I need an appointment?
Amara Munoz
9/21/2026, 2:50:11 AM
Try a different device and good lighting for the photo. My first three failed because of glare.

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