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ID verification problems, anyone solved this? - 3 months and counting

  • Kenji Baptista

    5/12/2026, 12:34:27 AM

    My claim has been on hold for 16 weeks because the identity check will not accept my documents. Any experience at all would help. I tried the online option twice and the app crashed. Do I need an appointment?

  • Priya Baptista

    9/20/2026, 12:22:11 PM

    What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

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