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ID verification problems, anyone solved this? - 3 months and counting

  • Noah Solberg

    6/2/2026, 10:16:11 AM

    My claim has been on hold for 5 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Do I need an appointment?

  • Sofia Solberg

    9/19/2026, 3:03:43 PM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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