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ID verification problems, anyone solved this? - 3 months and counting

  • Leila Nakamura

    7/16/2026, 1:25:53 PM

    My claim has been on hold for 19 weeks because the identity check will not accept my documents. There are 8 people counting on me, so I am trying to be careful. I tried the online option twice and the app crashed.

  • Elena Nakamura

    9/28/2026, 3:40:40 PM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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