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ID verification problems, anyone solved this?

  • Camila Isaksson

    5/4/2026, 8:41:28 PM

    My claim has been on hold for 3 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Can another ID be used?

  • Gabriel Isaksson

    9/18/2026, 9:25:50 PM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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